Regulation & safety

Retail client

Also calledretail investor · retail customer

A retail client is a client who is not classified as a professional client. In MiFID-style regimes, this is the default client category and typically receives the highest level of conduct-of-business protection.

What Retail client means

Regulators usually divide clients into retail, professional, and sometimes eligible counterparty categories. Retail is the broadest-protection category. A firm may need to give more disclosures, run more checks, and apply stricter rules than it would for a professional client. The exact treatment depends on the jurisdiction and service.

Client category affects the information a firm must provide, the checks it must make, and which products or services may be offered. For forex and CFDs, the retail label can also affect leverage limits, risk warnings, and product restrictions. It does not eliminate trading risk or counterparty risk.

A first-time trader opens a CFD account and is treated as a retail client. The broker must apply retail-client conduct rules, such as clearer risk disclosure and any retail product restrictions that apply in that market. Simplified example: the same firm may treat an institutional fund as professional for different services.

Common questions

Is a retail client the same as a consumer?+

Not always. Some rules use “retail client,” others use “consumer” or “retail customer.” The wording and scope depend on the regulator and the specific rulebook.

Can a retail client become a professional client?+

Sometimes, yes. Many regimes allow an eligible client to request professional status if they meet the required criteria and the firm accepts the change.

Go to the original material.

01ESMA MiFID II Article 4 definitions02ESMA MiFID II Annex II professional clients03FCA Handbook retail client glossary